The upholstery trade includes the following:
While it includes some of the others, this website focuses primarily upon the Furniture Upholstery Trade.
For more information, see the left side menu below and the menu at the side of this page
As in any career, developing a quality of workmanship (known as skill) is of utmost importance. Skill doesn't come quickly or easily Here are a few tips to help you along the way. Let me say, don't try to make a living at upholstery while you are getting started. You should have a day-job that pays the bills. Doing upholstery should be your second job that you do after hours. It has been said that it takes 3-5 years to get a business to be profitable. If you are wanting to go into upholstery as a profession, I'd recommend that you take this long term view of gradually working into doing it, while keeping your paying job.
In learning upholstery (or any trade or skill) you first have to set your intention (to tell yourself that you WILL learn upholstery). It is all to easy to tell yourself "I don't have a teacher", OR "I don't know what to do", OR "No one will let me", OR any other excuse you might have. If you really want to learn, you will put aside all the reasons why you can't do it do it and you will do begin.
There are a number of ways to learn the upholstery trade. Of course, the best way is to have a patient experienced professional train you. But sometimes that's not possible. If you can't find a teacher, you can still learn upholstery on your own.
Find Resources: If you want to learn here are some suggestions
If you can't find someone to teach you, you can still learn. It will just be a little harder. I learned the trade the same time as my dad. We worked cheap and did work for poor people. As people pointe out my mistakes, I figured out better ways to do things. (I hate to be fussed at, so I tried hard to find better ways to do things.) I had no one to show me how to do it. But I learned it by just doing it. You have an advantage, besides this website, there are several other upholstery webboards. and there are a number of upholsterers at each of these that you can ask questions of.
Want to go into the Upholstery Business? Go to this page that gives ideas on Getting Started into Upholstery .
Practice, Practice: The best way to learn is to actually do it and to practice a lot. Do anything and everything you can to actually get some furniture to practice on. Get some furniture to practice on: look around your house, your neighbors for old discarded furniture. Go to garage sales and see what furniture you might be able to pick of for free. While you are starting out, just use some real cheap fabric. Don't worry about the color. If you don't yet have a walking foot upholstery machine, you can still do some work; just use thin fabrics, such as cotton prints, and sew it with your zipper foot. Don't let anything stop you: Realize that you'll make a lot of mistakes. Don't even think about trying to do it perfectly to start with. That perfectionism will keep you from trying. Just assume that your first pieces will look a mess. Accept that fact as part of the learning process. No one will do a professional job on the first few pieces. A word of advice, Unless you want to just keep first job to compare agains, you might not want to keep the first few pieces that you do. As you get better, you'll feel embarrased at the way the first pieces look like.
The article is taken from a webboard here: where I originally answered a question from another poster.
What do you need to do to start an upholstery business. The answer will vary depending upon your knowledge and skill level of upholstery and business practices, you desires, your finances, your determination to persevere through difficult times.For example, if you have little or no knowledge and experience of the upholstery trade, then, of course, you must learn some basic upholstery skills before you start a business. This article does not include that.Let's assume that you already know the uphostery trade and want to start your own business. The first question to ask yourself is, "Why do I want to start my own business?"
It has been said that when you work for yourself, you can make your own choices. A running joke is that "when you work for yourself, you can work any 80 hours a week that you want." Although this seems funny, it is more true that we want to admit. Working for oneself requires a lot more time and effort than working for someone else. I easily spend a third to a half of my time doing "non-paying" work..... (giving estimates, answering the phone, answering emails, writing ads, doing bookkeeping, organizing the fabric samples, working on the website....) It is so much easier to just work your 40 hours a week for someone else.Starting your business
Resources:10 Steps To Starting A Business at Business.GovStarting and Managing a Business, SBATips on Running Your Upholstery Business at Upholster.comHow to Get Started in the Upholstery Business at eSSortment5 ways to start a company (without quitting your day job) at CNN
I"ve been doing upholstery for most of time since 1966. There have been times I've enjoyed it and times that I wished I was doing something else. Upholstery is not a high paid trade and it is a lot of hard physical work (not as hard as digging ditches or the like) But all in all, upholstery is a good trade.
Nowadays, when I see so many people out of work, I thank God that I have paying work to do. Upholstery supports my family. It also gives a good sense of being productive and building a good reputation. It gives me a chance to meet a lot of really nice people.
I find being a self employed upholsterer one of the most challenging jobs, and yet a very rewarding occupation. It is challenging in that a very large amount of my time is spent in "non-paying" work (i.e. making out estimates and work orders, answering the phone, waiting on clients, paying bills and doing the bookkeeping, checking stock and ordering fabric, figuring out what supplies to order and when, figuring out how much foam to order and for what jobs, scheduling when I will be doing what jobs, figuring out when to bring in what job, cleaning up and reorganizing the show room, making sure the prices are up to date on fabrics, doing cutting layouts for the job I'm working on, etc. Sometimes an enormous amount of time gets eaten up by these various tasks. Some days I get very little, if any, upholstery work done. Sometimes I have to neglect the some of the above tasks just so that I can get some jobs done so that we can pay bills. I'm fortunate in that my wife helps with some of the bookkeeping, ordering fabrics, helping with the clients and some other jobs that she can help with. It would be much harder if I was trying to do it all on my own.
It is rewarding in the my time is my own. If I need to take time off to help my wife or my children, I can. I have no office politics to deal with. I can treat the clients as I would want to be treated. I feel good about my relationships with my clients. I can frankly tell a client when I'm not able or am not willing to do the job as they want it. I can spend time building relationships with clients. Some of our clients become like good friends. When I'm talking with a client, I can talk about whatever I want to.
All in all, especially in this tough job market, I am thankful to have a relatively secure job. Upholstery is a respectable occupation, one that I can be proud of. I don't have to hang my head in shame, or do things that go against my conscience. I am truly blessed in doing what I do.
Planning out a job before you do it can make a lot of difference whether you make any money on the job, or if you have enough fabric
During the process of taking in and doing each job, there are a number of stages of planning. There is an initial over preplanning that one does at the beginning. Then, there are more focused planning that takes place at each step. When an upholsterer is first beginning in the trade he may not know about planning, or may... Planning at all the various stages helps to minimize errors and helps to do a better job. For a beginning upholsterer this planning may need to be more involved and on paper. For a professional upholsterer, many of these planning steps are almost automatic and may only require thinking out each step in advance.
A Scheduling Calendar will help you keep track of your jobs
Doing a cutting layout will often determine whether or not you will have enough fabric to finish the job. See more about cutting layouts here.
A cutting layout (or a cutting plan) can be anything from a few measurements hastily taken to a very detailed layout plan (see illustration below). The amount of detail and/or the complexity of the plan depend upon a wide number of factors. A very simple job may not even need a written plan (although we may have a plan in mind), while a very large project with many parts may need a very detailed plan. Justg keep this in mind, if you start cutting without a plan, you have a large potential for not having enough fabric. (You may cut the wrong pieces in the wrong places, thereby causing a very inefficient use of the fabric.)
Various upholsterers use different methods to plan out how to cut their fabric. Some do a layout on paper, some just measure the sizes they need and cut from that (without making a layout. A few don't even make a layout, they just cut. For myself, before I start cutting the fabric, I prefer to plan out how I'll be cutting it.
Here is an example of one of our layouts, which I created using a drawing software. (To see the full size layout, click on above image. Note, after the full sized picture appears, click on it to enlarge it to full size. then use the scroll bars to see all the picture.)
The Software: I have been doing my layouts on my computer for probably about 10 years or more. I have used MS Publisher 97 for a while, but it didn't have the feature I wanted. In recent years I have used both Open office draw for a while (which has been improved and released as LibreOffice Draw) and then I've used TurboCAD 12. While neither of these programs are idea, I'd rather use either of them than doing a layout by hand.
The Process goes like this. I usually set up a template that contains all the pieces that I need. For example, to make the template I rescale the dimensions of the template to be about 20:1. Then I create a large rectangle that I place in the background, which will represent the size of the roll of fabric.. After this I create smaller rectangles to represent all the pieces of fabric to be cut for each job. For example, some of the rectangles will be used as the Inside Arms, Outside Arms, Front Deck, Inside Back, Cushions pieces etc. I attach diminsion lines to all the rectangles. When I have all the pieces finished, I save the file as a template file.
For each new piece of furniture, I create a new document using the template file, which will have all the rectangles with attached template files already made. Then I simply resize the fabric rectangle in the background to be the same measurements as the roll of fabric. Then all the other rectangle pieces will be resized to fit the sizes of the current furniture.
When all the rectangles for the sofa pieces are resized, they will be place within the lines of the "fabric" rectangle. I'll visually guess which will go where, and will rearrange the pieces until it fits right. After saving the file by the client's name, it will be printed out. As each piece is cut, a check will be placed on the corresponding piece on the layout paper. The layout paper becomes a cutting plan. By keeping track of which pieces are cut, it is easy to take a break and then come back.
Pull Down (also called a "Stretcher Cloth"): A strip of cloth sewed to the bottom of the inside arms and inside back in areas that don't show.
Deck: the area under the seat cushions
Arc springs: zig zag springs that are in the seats and backs most modern sofas and chairs.
Tack strips: strips of cardboard or metal that have tacks embedded.
Fabric Cutting Direction
Abbreviations:
Use these abbreviations to mark the back of the fabric pieces after they are cut.
IA Inside Arm
OA Outside Arm
AF Arm Face
IB Inside Backrest
OB Outside Back
IW Inside Wing
OW Outside Wing
FDK Front Deck
FB Front Band
TB Top Band
CUSH Cushion top and bottom
Box Cushion Boxing
Zip Cushion Zipper
Cush W Cushion Welt
By Stephen Winters
Have you ever wondered what happens to those old worn out sofas? My wife and I run an upholstery business out of our home. Customers don’t just magically come to us. We keep a display ad in the local West Salem Newspaper, and in both Salem telephone directories, all have our family portrait in them. I think that it helps people feel familiar and comfortable with us as they think about having their well worn furniture recovered.
The process begins when the telephone rings. “Winters.” I use our last name in answering calls, just as a big business might say, “Mervyn’s.” Since we use the same telephone line jointly for our business and our personal calls, this serves as both a person and a semi-business approach of how to answer the phone. p>
I hear the client reply, “Hello, is this the upholstery shop?”
“Yes,” I answer. “What can I do for you?”
“We have an old sofa that we’d like to have recovered. Could give me some idea as to what that would cost?”
“I’ll need to ask you some questions about your furniture,” I respond. “so I can have a better picture of what it looks like. How long is your sofa?”
“Its about seven feet long, I think. Just a minute,” He pauses. In the background, I hear, “Honey, long is that sofa?”
“Seven feet,” Comes the faint reply from his wife.
He comes back on the phone, “Yes, its seven feet long.”
“How many loose cushions does it have,” I ask.
“Two.”
“How old is it?” I ask this question because furniture of various ages was made in different styles and levels of difficulty. It also helps me to know how much work may need to be done on it.
“We bought it when we moved to this house,” he says.
“How long have you lived in your house?”
“Just a minute,” he replies. Then, softly in the background I hear, “Dear, how long have we lived in this house?”
“Don’t you remember honey?” his wife responds. “We moved here just before Johnny was born. He’s thirty-three years old now. It’s a shame he’s not married yet. Do you think he’s going to marry that girl he’s dating now?”
“He’s not interested in that.” He tells her, and then he comes back to me. “We’ve been here about 33 years.”
This 3-way dialogue continues as I ask him a few more questions. “How many loose seat cushions does it have? Does it have any loose back cushions? Are there any buttons? Is there a skirt? Does it have a low back or a high back? Do the springs and the frame seem to be in good condition? How long has it been since it’s been recovered?” I may ask a few more questions, and then I try to give him a rough idea of what it will cost. “If it,s what I’m thinking it’s like, then it would probably run about $900 to $1200 for labor and fabric. That could change once I actually see the furniture.” I also ask him how soon he needs the furniture recovered. Frequently we are booked out several months before we could start on his job. If he is in a rush to have it done, then I may refer him to another skilled upholsterer.
I realize that our services might not be a good match for everyone who calls. Each client has different needs and expectations. Some want their furniture done quickly, while others would like it covered inexpensively, and a few clients appreciate high quality work and are willing to pay for it. They know from experience, “You get what you pay for.” These are the type of clients that our service best satisfies. As I give the price over the telephone, I try to qualify which type of customer is calling, and give them appropriate answers. When the expectations, prices, and schedule dates are clearly explained at the beginning, we each know if we want to proceed any further.
Giving the phone quotes before we go out to give an in-home estimate saves the customer and us time and frustration. Many people are unfamiliar with upholstery and have no idea what is involved or how much it costs. Clients typically give several different responses to our phone quotes. Most are calling to find out the cost, to decide if they want to have their furniture recovered, or to buy new furniture. Some just gasp as they hear the price; it’s a lot more than they expected. Others will politely say, “Thank you, I just wanted to know how much it would cost. I’ll call back if I’m interested.” Lastly, some callers have already had furniture recovered in the past, and are familiar with the costs. Many of these ask us to come out and do an in-home estimate. Once we agree upon a time and date, I enter their name and information into our computerized appointment calendar, and set a reminder to prompt me two hours before the estimate. I also add the directions to their home into the computer.
When the scheduled day arrives, either Emmy, my wife, or I will call the client about an hour or two in advance, to confirm the appointment. After this, I load the fabric samples, my picture-book, a clipboard, blank work orders, carbon paper, clean scratch paper, and a calculator into the van. Before I leave, I check the directions, or look on a map, to plan how to drive to their house. Upon arriving I gather the office supplies, my picture-book, and a few sample books, and go into the house. During the usual one to two hour estimates, I show pictures of my work to the clients and get them started looking through the fabric samples. Then, I’ll look at the sofa, checking the frame and the springs, and measure the cushions for new foam.
As I start figuring the estimate, I often chat with them to pass the time and to build a rapport. We may talk about the history and quality of their furniture, about our families, occupations, and different places that each of us has lived. As the clients finish looking through some of the sample books, I take those books out to the van and bring in more. At this point, they have some time, if they need it, to talk privately, until I come back inside. When they find a fabric that they like, I finish the estimate, filling in the fabric pattern, color, price and totals. After explaining each itemized charge to them, I tell them that they don’t need to make up their minds right now, that this is just a free no-obligation estimate. I’ve learned from experience not to push or coerce them in any way. I try to be helpful and give them all the information that they need. I only want to recover their furniture if it is a good decision for them, as well as for me. Some decide to think about it, because they can’t find a fabric they like, or they are not yet ready to proceed. However, many decide to go ahead with the job. I say to them, “I need a deposit of about one-half, so that I can order the fabric.” After they write the check, I record the payment on both copies of the work order, have them sign at the bottom, and give them a copy. I inform them that “I’ll order the fabric tomorrow morning” and that I’ll call them when I’m ready to do the piece, in a couple of months. When we are finished, I take everything back out to the van and return to the shop.
After bringing the samples back into our house, and hanging them up, I take care of the record keeping. In the past, I've lost some customer work orders, which created a lot of stress; I never want that to happen again. Therefore, I promptly enter the information from the work orders into Quickbooks, our accounting software. With that completed, it’s not a catastrophe if I loose the original. However, I do file it away in our filing cabinet, which gives us a double protection. Next, I make out a new Purchase Order in Quickbooks for the fabric. Since I usually do most of my estimates in the evenings, I can’t order the fabric at the same time. In view of that, I add a note to the appointment calendar to order the materials on the next business day. Ordering the supplies is a different matter; since we won’t immediately need them, or the foam, we order these things about once a month. They are added to a standing add-to-as-sales-are-made purchase order for each vendor. When we have enough to make a minimum size order, we have the items shipped to us. While I’m still at the computer, I also add the job to our work-scheduling calendar. This concludes the paperwork until the material gets here.
Within a week the roll of fabric, packaged in a long, gray, plastic bag, arrives by UPS. It’s time to fill out more paperwork, and enter more data into the computer. First, we compare and verify all the written records. After retrieving the vendor invoice from the outside of package, we compare the listed pattern, color, and yardage with those written on the fabric ID tag, the sample book, and the customer’s work order. Second, we do a visual inspection and verification. We take the roll of fabric out of the package and compare the color and pattern with the customer-approved sample. Then, as we roll the fabric onto a cardboard tube to measure it, we carefully scan the full width of the fabric to watch for flaws or color inconsistencies. With the verification process completed, we attach the customer’s name to the fabric and put the material on the appropriate shelf, where it stays until the furniture is brought into the shop. Depending upon how busy we are, this may take anywhere from a week to several months.
When we are ready for the customers’ furniture, we notify them. Sometimes the clients will bring their items into our shop. When they can’t do that, we make an appointment to pick up the furniture. If it is a sofa that needs to be picked up, we also call one of our friends to go along to help carry the other end.
Once it’s in our shop I make a sofa cover parts list by measuring and writing the size of every part of the old cover, seam to seam. I may add a few inches here and there to make some parts extra big, as needed, to be able to trim them to size. Dozens of pieces need to be cut, such as: the cushions, tops, boxings, cording, and zippers; the inside back, faces, boxing, and cording; the arms, inside, outside, and facings; the decking, front deck and decking fabric; the outside back; and the skirt, long face, cording, and underflaps. The measurements are taken front to back, side to side, and top to bottom, as I write them on my notepad. Lastly, I measure and record the width and length of the roll of fabric.
My paper is full of carefully written measurements and notes, ready for the layout. The computer drawing software that I use for my layouts allows me to generate and overlay many slides to make a multiple layered drawing. Many different components of the drawing can be created or modified on any slide, without disturbing the other parts of the illustration. I primarily use two slides, a background and a foreground. In order to make the layout of each job simpler, I’ve previously created a number of starter files, ready to use for jobs of different yardages. For example, when I’m doing a layout for a sofa that takes 14 yards of fabric, I open the file marked “14 yards.” The window comes up with the ready-to-use background and foreground slides. The background has a rectangle scaled to simulate 14 yards of fabric, which measure 54” by 504.” The foreground slide also has several small rectangular boxes, with the name and dimension labels already attached, scaled to approximate the size of the furniture cover parts.
As I start my layout, for each pattern piece needed, I simply copy and paste a box, resize it according to the measurements on the sofa cover parts list. Then I re-label it with the new name, such as, “Outside Arm” or “Front Back.” When separate boxes have been created for all the pieces on my sofa cover parts list, I start arranging the bigger boxes on the foreground slide to fit inside the large fabric rectangle, which shows through from the background slide. After this, the smaller pieces are put in around the larger boxes. This works in much the same way that a seamstress uses a pattern to make a dress. She rolls out the fabric and places the various parts of a dress pattern on top of the fabric, moving them around to where they fit best. This is what I do, except I do it on the computer screen. When I am finished, I print send it to the printer.
Using this layout, I mark fabric pieces in the same way it is laid out on the paper. Since I have a plan to follow, the cutting of the fabric becomes a simple matter, although it takes a lot of time. As the pieces are marked, they are cut, labeled, and placed in grouped piles, such as: arm pieces in one pile, decking pieces in another file, and cushion pieces in third pile. Before the pieces are sewn together, the larger primary pieces, such as the face of the inside back, are laid on the sofa and trimmed to the correct size. Then all of the corresponding pieces, that need sewing, except for the seat cushions, are sewn in place.
At this point, it’s time to work on the sofa frame. After taking the old cover off, I remove the many staples that are protruding. I check for any loose joints, inspect the springs, and replace any old or damaged burlap or support linings. After the frame has been properly inspected and put in order, its ready for the new fabric.
The first part of the new cover to be attached is the decking, which consists of two pieces of different kinds of fabric. The front deck, made from the covering fabric of the sofa, extends across the length of the sofa from about 6 inches under the front of the seat cushions forward and down toward the base of the sofa. The neutral colored, muslin type decking fabric is sewn to the front deck. These cover the cotton and the burlap that go over the seat springs. The cotton is split, to expose the burlap, across the length of the sofa about six inches back from the front edge. Two layers of cotton give additional padding to the front spring edge. In beginning to attach the fabric decking, I place the two sewn corner darts over the padded front corners of the spring edge. During the sewing process, the attached decking fabric is temporarily folded back to hang over the front of the sofa, exposing the back side of the half-inch seam allowance. Using a five inch circle needle, threaded with a heavy sewing twine, the seam allowance is stretched tight side to side and fastened at the outer edges to the heavy edgewire. Following this, the rest of the seam allowance of front deck is sewn to the burlap. The muslin decking fabric is then lifted up, laid over the padded springs, and tucked through the horizontal openings at the back and sides of the deck. It will be stapled later from the outside of the sofa. The front deck is now measured as it is pulled and stapled at the bottom. Finally, the decking fabric is pulled tight and stapled around the back and sides.
Subsequently, the arms are padded with another layer of cotton. The inside arm fabric pieces are placed over the padding, with about 3 inches extending over the front and top edges. The remainder is folded back where it meets the inside back. Several staples are used to attach the top of the fabric in place. Slits are made in the material at the lower front and the back, and then the fabric is tucked through the long narrow openings. After securely tacking the rest of the top, the bottom is pulled snugly and stapled in place. The front of the fabric is now fastened as it is folded around the corners and curves at the top. Lastly the fabric at the back of the arm is pulled and stapled in place.
Now we are ready for the inside back, sometimes called the front back, to be installed. The pre-sewn cover, which is still folded inside out, is aligned around the arms, and at the top corners. Slits are made at the sides to go around the frame structures. Other cuts are made to form tails at the bottom corners. The two top corners are padded and then measured as they are fastened. After this, to lower the curved shapes down tightly onto the arms, the two tails are pulled down through the slots at the bottom. Then, the top of the back is measured and stapled across the sofa. Lastly, the bottom of the inside back is pulled and stapled, as it is measured from the front.
With the inside of the sofa fastened, the cushions can be fitted. First, the center of the deck is marked, front and back. Then two of the new cushion tops are placed face down on the deck to evenly overlap at the center and the front. They are marked to fit around the arms and the inside back. Next, those two cushion tops are placed face to face, with marks aligned and adjusted as necessary, and are both cut to the same size. Each of these is placed face to face on the two remaining cushion tops, which are also cut to the same size. While they are together, alignment short-marks are spaced around each matching cushion face, top and bottom.
At the sewing machine, the cording is sewn around each the cushion faces. Then the boxings are sewn to each cushion face as the short-marks are aligned. After the zipper is attached, the cushion is double sewn to tighten all the cording and to strengthen the seams. When cushions are turned right side out, they are filled with new polyester wrapped polyfoam. They are zipped up, placed on the sofa to verify a good fit, and then, set aside.
As the sofa is finished up, the outside arms are attached at the top with a cardboard strip. After the frame is padded, the outside arms are pulled and tacked at the bottom and the back. A metal tackstrip is used to blind tack the front edge. The outside back is finished in the same manner, with the cardboard strips at the top and the tackstrips at the sides. The sofa is then turned on its back. A black dust cloth is stapled to the bottom, and then the legs are attached. The sofa is turned back upright, and the lint is blown off with an air blower. After putting the cushions back on, the last task is to take a picture of the finished furniture.
It’s finally time to deliver the sofa. Emmy calls the customers to arrange for delivery. If needed, she also calls a friend to help. She prints out two copies of the work order, as I take the seats out of the van. I load the sofa into the van and deliver it. Once its been carried into the customers’ house, I talk to the clients to see if they like it. I never get tired of hearing, “That’s beautiful! I’m so pleased with it!” Upon receiving the check, I mark their copy paid, have them sign my copy, and leave.
When I arrive back at the shop, I make a copy of the check and enter the record of payment into Quickbooks. Emmy makes out a deposit slip and takes the check to the bank. And the job is done.
There are a lot of details to successfully operating an upholstery business. Careful planning and meticulous attention to details are key to doing high quality work and developing long term customer approval. The high level of client appreciation and satisfaction makes all the hard work worth the effort.
by Stephen Winters
Since my immersion into the trade in 1966, I have come to realize that there are many different skill levels in the upholstery trade. I have been through many skill levels myself, and I have known other upholsterers at different levels. Those who are just beginning into the trade have very limited skills; to attract clients some of these often use such gimmicks as: having the “cheapest prices”, using flattery or smooth talk, “doing it fast”, or claiming to be “the best.” Those who use these tactics may never advance to higher skill levels. But those who are truly learning the trade avoid these tactics as they learn better skills. In order to become a true craftsman it takes a lot of hard work, diligence, experience, admitting and fixing countless mistakes, asking advice, experimenting with different methods, and constantly looking for better ways to achieve higher levels of quality. The true craftsman doesn’t need any gimmicks to get customers; his workmanship and reputation speak for themselves.
by Stephen Winters for WR115
Some of the biggest misunderstandings may develop between an upholsterer and a client when there is a mismatch between the type of upholsterer and the type of client. Each client has their own set up expectations, preferences, things they consider important, quality awareness, and cost preference. Similarly, each upholsterer has his own set up skill levels, preferences, supplies, tools, experience, integrity, quality awareness and prices. As long as there is not trickery or deception involved, there is a good match up when a client and an upholsterer both are "on the same page". For instance, some clients consider all upholsterer "the same". This client has no awareness of the variations of quality or experience. So, this client just looks for the "cheapest price". She should find a worker who specializes in working cheap. This would be a good match up. Similarly, a client who is aware of differences in quality and experience and who is expecting top quality should find a skilled craftsman who is quite experienced and focuses on quality work. This would also be a good match up. However, there would not be a good match up if either of the aforementioned clients went to the other type of upholsterer. Although this article (below) is kind of a spoof (fun) writing, it carries a lot of weight. Make sure that your expections of both quality and price line up with the upholsterer.
Since my immersion into the trade in 1966, I have come to realize that there are many different skill levels in the upholstery trade. I have been through many skill levels myself, and I have known other upholsterers at different levels. Those who are just beginning into the trade have very limited skills; to attract clients some of these often use such gimmicks as: having the “cheapest prices”, using flattery or smooth talk, “doing it fast”, or claiming to be “the best.” Those who use these tactics may never advance to higher skill levels. But those who are truly learning the trade avoid these tactics as they learn better skills. In order to become a true craftsman it takes a lot of hard work, diligence, experience, admitting and fixing countless mistakes, asking advice, experimenting with different methods, and constantly looking for better ways to achieve higher levels of quality. The true craftsman doesn’t need any gimmicks to get customers; his workmanship and reputation speak for themselves.
Cheap Charlie, “the cheapest upholsterer in town,” gives no thought about quality because he believes that most people are looking for the lowest price. He takes pride in giving people “real bargains.” For more about him, see link at bottom of page.
Smooth-Talking Sam is proud of his sales ability; using the “bait and switch” method, he can easily get his foot in the door “to give a free estimate.” He can make a sale most of the time. For more about him, see link at bottom of page.
Fast Freddie may be the hardest worker of all the different upholsterers; while using his speed to get things done quickly he tries to do what he thinks is a reasonable job. For more about him, see link at bottom of page.
Average-Avery is a fairly likeable fellow. Having successfully been in the upholstery business for a number of years, he does a pretty good job, and most of his repeat clients are reasonably happy with his work. For more about him, see link at bottom of page.
Perfectionist Pete is proud of, what he thinks are, his “superior abilities.” He has been doing upholstery for many years and perhaps learned his trade from a craftsman. For more about him, see link at bottom of page.
Craftsman Craig is a rare find, but those who do find him remain immensely loyal. He truly loves people and sees each of his clients as unique human beings, each having their own individual set of needs, desires, and wishes. He treats each customer as he would like to be treated, with great dignity and respect, dealing honestly and truthfully with them. For more about him, see link at bottom of page.
Like any profession, there are types of upholsterers at many different skill levels. There is a good match-up between upholsterers and clients when the right type of upholsterer does work for the corresponding right type of client. Those who work cheaply are best suited to those clients who, unconcerned about quality, want a cheap price. The fast upholsterers are good matches for those clients who want it “NOW!” The average upholsterer is good for most average clients with average expectations. The Perfectionist finds his niche in doing work for people who want to think that they are getting “the very best.” The harder-to-find craftsmen is a good match for those who value their furniture, and who truly appreciate his fastidious attention to the fine details of putting out a true work of art. Those who claim to be “the best” seldom are; those who are the best don’t need to say it.
Those who value this profession will keep learning and persevere through the many difficult times. They will continue to improve their skills as stay in the trade through many years. Those who charge a realistic price for the level of quality that they produce, and deal straightforwardly and honestly with their customers will gain a following of loyal client that will keep them in business for many years.
Average-Avery is a fairly likeable fellow. Having successfully been in the upholstery business for a number of years, he does a pretty good job, and most of his repeat clients are reasonably happy with his work. He has learned from experience that it doesn’t pay to do sloppy work, but he is not interested in doing, or even learning about, high quality work. There’s not much unique about him; he’s just about average. Average-Avery does an OK job for an OK price.
Cheap Charlie, “the cheapest upholsterer in town,” gives no thought about quality because he believes that most people are looking for the lowest price. He takes pride in giving people “real bargains.” As an example, unconcerned about how long something will last, he continuously searches for the lowest priced materials that he can find, and he uses the quickest and simplest methods of doing the work. Without checking, he just assumes that the frame, the springs, and everything else under the cover is ok, and he puts the new cover right over the old cover. He uses the cheapest of threads and spaces his staples much further apart while attaching the fabric to the frame. He’ll change the style of the furniture to make it easier to do. He keeps his word; he’s the cheapest!
Craftsman Craig is a rare find, but those who do find him remain immensely loyal. He truly loves people and sees each of his clients as unique human beings, each having their own individual set of needs, desires, and wishes. He treats each customer as he would like to be treated, with great dignity and respect, dealing honestly and truthfully with them. He carefully listens to what they say, and he writes out complete and detailed estimates or work orders, (which he follows meticulously when he does the work.) He clearly explains each charge to the clients, and openly answers any questions that they may have. He never says how honest he is, but he is very careful to live it out.
Having had many years of successful experience he is very confident in his abilities. Since he realizes that he isn’t perfect, he is continually striving to improve the quality of his work. Taking the extra time to do the careful planning, watching for mistakes as he works, and his meticulous attention to details are key to doing his very high level of craftsmanship. He doesn’t give any thought to whether he’s the best; he just tries to do his best. He has the highest level of quality and is perhaps the highest priced of all the upholsterers; those who value their furniture and truly appreciate quality craftsmanship are more than willing to pay it. “You get what you pay for.”
Fast Freddie may be the hardest worker of all the different upholsterers; while using his speed to get things done quickly he tries to do what he thinks is a reasonable job. Although he is not as sloppy as Cheap Charlie or Smooth-Talking Sam, his focus is not high quality work; he gets things done fast. Many customers think his work “looks good” and never notice that he took a few “shortcuts,” such as, leaving some of the old cover on or “making a few minor changes.” He thrives on trying to meet tight deadlines.
When he talks to the customers, he doesn’t spend much time with them. He subtly hurries them into making a quick decision. He promises quick delivery times and rushes like crazy to meet his often self imposed tight schedule. Most of the time he succeeds; he’s fast!
Perfectionist Pete is proud of, what he thinks are, his “superior abilities.” He has been doing upholstery for many years and perhaps learned his trade from a craftsman. Since he views himself as the “expert,” he is not open to receiving criticism or advice from his customers or other upholsterers; (although he is quick to point out "flaws" in other upholsterers' work) consequently, long ago he stopped learning to improve his skill level. While he does an above average job, he has an inflated perception of his skills. Thinking that his work is “nearly perfect,” he doesn’t see many of his mistakes and imperfections. Having relied upon his workmanship to gain a following, he never bothered to learn many sales or communication skills; he is often ill tempered and irritable. Many people put up with his abrupt and often rude attitude because his higher level of workmanship is harder to find.
Smooth-Talking Sam is proud of his sales ability; using the “bait and switch” method, he can easily get his foot in the door “to give a free estimate.” He can make a sale most of the time. If he gives the client anything in writing, it may only be a “receipt” scribbled on a scrap of paper or, if he wishes to further impress a client, the indecipherable receipt will be on “his letterhead.” His wide smile and flattering words help to mask his pushy and manipulative ways. Once in the home, he’ll find that “the sofa needs extra work he didn’t know about.” Mainly interested in making money, he claims to use only the highest grade materials and the finest workmanship while using the very cheapest materials he can find. When he finally delivers the hastily slapped together sofa, he sweet-talks and flatters the customer to mask his inferior materials and his shoddy workmanship. He gives the upholstery trade a bad name.
What is the difference between a Production Worker and a Craftsman.
Production Worker | Craftsman | |
| Definition | one that works especially at manual or industrial labor or with a particular material <a factory worker>(Webster) | one who creates or performs with skill or dexterity especially in the manual arts (Webster) a professional whose work is consistently of high quality, a creator of great skill in the manual arts(WorldNet search) |
| Focus | This may be a low paid entry job. He may not be able to get any other work, or It may just be a temporary job until he finds something better. He just wants his paycheck. | This is often his life's work. He has spent many years learning and developing his skill and his craft. He is highly skilled and takes joy in producing high quality work. |
| Training | A production worker only has to learn his part of the job, and to do it in the way that he was taught, using the materials supplied to him. | A craftsman has to learn all parts of every part of the job. He also has learned why work is done a certain way. He is always striving to improve the quality of his work. |
| Client Relations | He rarely, if ever, sees the client. | He often works directly with the client, is able to help determine best materials and proceedures to meet client's needs. |
| Materials | Uses specific materials that are supplied by management. | Has to have a working knowledge about a wide variety of materials. S/He has determine best materials for each job. Orders materials from suppliers He has to be able to hunt down unusual materials, or when the original or specified materials are not available, to find alternate materials Often times the original materials may not be available any more, so the craftsman has to be able to find substitute materials, or even remanufacture the original materials himself. |
| Projects | . | A craftsman is often working with furniture that was designed and manufactured 20, 50, or well over 100 years ago. |
| Financial | Gets paid a set salary for his work. Gets paid whether job turns out right or not. | Pays for all materials, has accounts with all suppliers. Is financially responsible for every job. If the job is done wrong, repair comes out of his pockets. |
| Speed | Because s/he does the same work over and over again, s/he can become very fast in that area.
| |
| Planning | No need for much planning ahead, just do what is set before him/her each day. | Plans work schedule, does cutting layout jor job. |
| Quality Control | He knows that his name and his reputation goes out with each piece. He uses the finest materials. He carefully examines each piece as he does it. He readily fixes his mistakes as soon as he finds them. | |
| Keeping Interested in His Work | Since the worker often does the same thing over and over day after day, he can easily become bored and lose interest in what he is doing. Consequently quality can suffer greatly | Because of his wide range of skills, the craftsman tackles a wide range of projects. He is constantly honing and improving his skills and his knowledge of his trade. He confidently tackles the toughest of projects. |
| Reputation | He is anonymous, nobody outside the factory knows who has done his work |
Over the years many different types of methods and materials have been used in the upholstery trade. In recent years a certain method and a particular set of materials has been labeled as "Traditional."
Through the years new materials, tools, and supplies have been made available by the upholstery supply companies, which the older types of supplies and materials have passed away. With the new materials, new methods have been developed that are better suited to the new tools and supplies. For instance, the arrival and improvements of the air staples have changed the way that a large percentage of upholsterers apply the fabrics to the furniture frames. In like manner, the invention of the sewing machine, and its improvement over time, has greatly altered the way that upholstery covers are constructed.
With any type of materials there are usually higher and and lower quality of materials and methods.
Each of us in the upholstery trade, whether advanced professional, or beginning do-it-yourselfer, has tiny tidbits of information that would be helpful for others to know. Upholstery is not a self-enclosed trade. Many people come into this trade with a wide variety of backgrounds, skills, and interests. Even a rank beginner, who may have a wide depth of knowledge in other areas of his/her life, may learn or discover new or better ways of doing something, of supplies to use, that other more experienced professionals may never have thought of. In this society new materials are constantly being developed. Some of these may be useful to the upholstery trade. OR a person may have many skills in other trades or professions that might improve some of the upholstery methods. Which leads me to these thoughts
Today I'm repairing a couple of feather throw pillows. The pillows match the client's sofa, which she has had for about fifteen years. Because the feathers are coming throw the covers, the client wants to have the feathers replaced with a soft dacron filling. As I take the down ticking inner cover out of the outter cover, the multitude of feathers that escaped the ticking cover are all over the inside of the fabric cover. Because many of the feathers are stuck to, or starting to penetrate the fabric cover, the job of simply replacing the filling becomes more complicated and time consuming. It is a tedious task of pulling each feather loose from the cover. Consequently, I realized that I should have charged more for this job. However, when I took in the order I hadn't even thought about it being more work to restuff a feather throw pillow.
As I thought about that, I had an idea that this is a valuable bit of knowledge, but there's not enough information here to write an article. It's just a little tidbit of knowledge that would be useful to know. With this came a realization that there are a lot of little tidbits of upholstery knowledge that would be good to remember and to share. These tidbids need to be easy to share and easy to find. So, I'm thinking about what would be needed to set up an "Upholstery Tidbits" section on this website. Perhaps something like a "classified adds" module, that is customized for this use, might be workable. I'll have to do some research and see what I can find.