Being in business it is especially important to keep a good attitude with the clients because the clients are the ones supporting our business. When we choose to have negative attitudes towards our clients, it degrades our character and hurts our business. Clients can tell if we harbor ill-will towards them.
Customer Relations
Is This Chair Worth Recovering?
What do you do when you have taken in an upholstery job, taken a deposit, ordered and received the fabric, stripped the chair, and then you find out that the chair is a lot more work that you quoted. Will the client still want to proceed? If the client doesn't want to proceed, what do do about the client's deposit, the chair frame, etc.
What Do You Do When Work Is Slow?
Are you desperate for work? Has it been real slow? Are the bills mounting up?
It's hard to think about what to do differently when things look bleak. But sometimes lack of work is a wakeup call, some things may need to be changed or reevaluated. It might be time to get back to the basics. Here are some suggestions. They may seem simplistic, but they are key to having the clients trust you enough to do their work for them.
Rush Orders
A Rush Order
Learning to work with clients is an ongoing process for me. Sometimes it takes me a while before I figure out what works best for me.A Rush Moving Job
Yesterday I had a client who was going move this weekend.
Customer Relations
Root book page, contained
Working With Clients
This this section is for articles about how to work successully with clients
The Upholstery Process
Frazzled, but Recovering
By Stephen Winters
Charging Friends
Hi, I can certainly relate to your struggle, not knowing if, or what, to charge a friend. I don't know if what I'm writing below applies to you or not. What you wrote struck a chord in me and I'm writing these things out to confirm (within myself) some things that I've been learning. How Could I Charge a Friend? I used to be so intimidated about doing work for friends. I had the inner sense that "you don't charge friends" for work you do, and yet I couldn't afford to do the work for free.
Writing Good Ads
Writing an Effective Ad For Your Business
(Feel free to share some ideas to make this a better article.) Beginning the Writing Process Writing a good ad takes a lot of thought and work. For me, I often have to do a lot of thinking and writing to figure out what I want to write. I have to ask myself, "What am I trying to say?" I may write an ad a dozen or two dozen different ways, tring different words, different layouts, all trying to find what seems right to me.
Furniture Slipcover Cushions
Should you Remove The Existing Cushion Covers on Slipcovers?
I would recommend that you don't take off the old cushion cover. The main idea of a slip cover is that is a "loose cover" over the existing cover. The client has the option of taking the slipcover off (assuming the old cover is still in OK condition"), and being able to have two different looks for her furniture; it's one color with the slipcover on, and another color when the slipcover it off.
A Challenging Foam Client
A Client Asks Advice*
November 29, 2004) One day a client called (and then later came into our shop) inquiring about getting replacement foam for his sofa and loveseat (a total of 5 new cushions). After I estimated the price (about $300), he wondered if it was worth spending that much money on new foam. He had bought the set about 8 years ago and had spend about $2000 for it. He was planning of keeping the set for about another 5 years. That worked out to be about $250 per year of ownership.
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